- Payment Collection
We require full payment in advance for all our services. You can pay online through our website or by using any other payment method that we may specify. Once we receive the payment, we will initiate the delivery of our services.
- Refund Policy
2.1 No Refunds for Cancellations or Failure to Provide Information
We do not provide refunds for subsequent cancellations or when you fail to provide us with the requisite information asked by our team. It is important that you provide us with all the necessary information in a timely manner to ensure the delivery of our services within the agreed timeline. Failure to do so may result in a delay in the delivery of our services, but it will not entitle you to a refund.
2.2 Refunds in Case of Extreme Circumstances
In case of extreme circumstances, such as unforeseen technical difficulties or other reasons beyond our control, we may issue a refund at our sole discretion. Such refunds will be made on a case-by-case basis and will be subject to the following conditions:
(a) Eligibility for Refund: You may be eligible for a refund only if we are unable to deliver our services despite our best efforts. In such cases, we will make reasonable efforts to resolve the issue and deliver the services as soon as possible. If we are unable to deliver the services within a reasonable time, we will issue a refund to you.
(b) Refund Process: To request a refund, you must send an email to our customer support team at firstname.lastname@example.org within 7 days of the date of payment. We will review your request and may ask for additional information before processing the refund. We will issue the refund within 30 working days of approving your request.
(c) Non-Transferability of Refunds: Refunds are not transferable to any other person or account. If you have paid for our services and are eligible for a refund, we will only refund the amount to the original payment method used by you.
2.3 Refunds for Unfulfilled Services
In case we are unable to deliver our services due to our fault, we will issue a refund for the unfulfilled services. In such cases, we will make reasonable efforts to resolve the issue and deliver the services as soon as possible. If we are unable to deliver the services within a reasonable time, we will issue a refund for the unfulfilled services.
- Dispute Resolution
If you have any issues or concerns regarding our services, please contact our customer support team at [insert email address]. We will make reasonable efforts to resolve your concerns in a timely and satisfactory manner. If you are still not satisfied with our response, you may escalate the issue to our management team.
- Policy Changes
This policy is subject to change without notice. We encourage you to review this policy periodically to stay informed of any changes.
Please note that this policy is intended to provide a general overview of our refund policy. You should consult with a lawyer to ensure that your policy complies with all applicable laws and regulations.
- Payment Terms
All prices and fees quoted on our website are in Indian rupees (INR) and are exclusive of all taxes, unless otherwise stated. You are responsible for paying all applicable taxes in connection with your use of our services.
- Dispute Resolution
Any disputes arising out of or in connection with this policy shall be resolved in accordance with Indian law. The courts located in Delhi shall have exclusive jurisdiction to resolve any such disputes.
- Payment Methods
We accept payments through a variety of methods, including credit and debit cards, net banking, and UPI. We reserve the right to change our accepted payment methods at any time.
- Late Payment
If your payment is not received by the due date, we reserve the right to suspend or terminate your access to our services until payment is made. We may also charge interest on any late payments at the rate of 1% per month or the maximum rate allowed by law, whichever is less.
- Disputed Payments
If you believe that you have been charged incorrectly, please contact us immediately at email@example.com. We will investigate the matter and, if we determine that you have been charged incorrectly, we will issue a refund or credit to your account as appropriate.
- Refund Process
If you are entitled to a refund, we will process the refund as soon as possible and in any event within 30 working days of receiving your request. Refunds will be made to the original payment method used to make the payment.
- Refusal of Refunds
We reserve the right to refuse refunds in the following circumstances:
- If you have breached these terms and conditions;
- If we have reason to believe that you are using our services for fraudulent or illegal purposes;
- If we have reason to believe that you are abusing our refund policy;
- If we are unable to deliver our services due to circumstances beyond our control, such as natural disasters or technical failures.
Please note that this is not an exhaustive list of circumstances in which we may refuse refunds, and we reserve the right to exercise our discretion in any individual case.
- Non-Receipt of Payment
In the event that you have made a payment for our services, but we have not received the payment, we will not be liable for any damages or losses arising from such non-receipt of payment. You agree to cooperate with us in resolving any payment issues, and to provide us with any information or documentation that we may reasonably request to verify payment.
If you believe that a payment has been made but we have not received it, please contact us immediately at firstname.lastname@example.org. We will work with you to investigate the matter and, if necessary, to arrange for a refund or other resolution of the issue.
Please note that we are not responsible for any fees or charges imposed by your bank or payment provider in connection with the non-receipt of payment. You should contact your bank or payment provider directly to inquire about any such fees or charges.
This clause is intended to limit your liability in the event that a payment is deducted from a customer’s bank account but is not received by you. However, you should consult with a lawyer to ensure that your policy complies with all applicable laws and regulations in India.